Frequently Asked Questions

Answers to common queries about our services, booking process and cleaning methods.

Your Questions Answered

If you’re wondering how we work, what products we use, or how to book, you’ll likely find the answer here. We've gathered the most common questions to help you feel confident in choosing Keeley’s Cleaning Services.

General Questions

What areas do you cover? +
We cover a wide range of local areas including Surrey, North Hampshire and South West London. Please contact us to confirm if we serve your postcode.
Are your services insured? +
Yes, all our services are fully insured for your peace of mind.
Do I need to be home during the appointment? +
It’s entirely up to you. Many customers choose to go out and leave us to it. As long as we can access the property, we’ll get the job done.

Carpet Cleaning

Do you use steam or dry cleaning? +
We use hot water extraction (often called steam cleaning), which is highly effective and safe for most carpet types.
Can you remove pet stains and odours? +
Yes, we use specialised solutions designed to neutralise pet odours and treat stubborn stains.
How long will my carpets take to dry? +
Most carpets are dry within 4 to 6 hours, depending on the type of carpet and ventilation in the room.
Do I need to move furniture before you arrive? +
We ask that you move small and valuable items where possible. We can assist with larger furniture on the day as needed.

Upholstery Cleaning

What fabrics can you clean? +
We clean most fabric types including cotton, polyester, linen, and mixed blends. Leather is also available upon request.
How long does it take to dry? +
Typically, your upholstery will be dry within 4–6 hours, depending on ventilation and fabric type.
Can you clean stains from kids or pets? +
Yes, we use child- and pet-safe products that are effective at removing stains from food, drink, mud, and accidents without damaging the fabric.

Oven Cleaning

Do you remove the oven doors and racks? +
Yes, we fully dismantle all removable parts including doors, trays, and racks for a thorough clean.
Are your chemicals safe? +
Absolutely – we use eco-friendly, non-caustic solutions that are safe for families and pets.
Do you clean between the glass panels on the oven door? +
Yes, where the design allows, we carefully separate the glass panels to remove built-up grease and restore clear visibility.

Curtain Cleaning

Do you clean curtains while they’re hanging? +
Yes, we offer in-situ curtain cleaning, meaning there's no need to take them down or rehang them.
Can you remove dust and allergens? +
Absolutely. Our cleaning process helps eliminate dust, pollen, and other allergens trapped in fabric.

Hard Floor Cleaning

What types of hard floors do you clean? +
We clean tile, stone, vinyl, and laminate floors using specialist equipment and solutions tailored to each surface.
Will it leave the floor slippery? +
No – we ensure the surface is left clean and safe to walk on with no residue or film.
Can you remove scuff marks and ground-in dirt? +
Yes, our equipment is designed to lift stubborn dirt and marks without damaging the floor's surface or finish.
How often should hard floors be professionally cleaned? +
For most homes, we recommend a professional clean every 6 to 12 months, depending on foot traffic and floor type.

Wood Floor Restoration

Do you sand floors during restoration? +
Yes, we use dust-free sanding equipment to strip back the old finish and prepare your floor for re-sealing or oiling.
Can you restore worn or scratched wood? +
Definitely. Our process removes surface damage and revives the natural beauty of your wooden flooring.
What finishes can you apply after sanding? +
We offer a range of finishes including natural oils, lacquers, and stains to suit your style and protect the floor.
How long before I can walk on the floor? +
Floors can usually be walked on after 24 hours, but full curing of the finish may take up to 7 days depending on the product used.

Rug Cleaning

Do you clean delicate or handmade rugs? +
Yes, we carefully assess each rug’s material and construction before using gentle, effective cleaning methods.
Will colours fade during cleaning? +
No – we test for colourfastness and use solutions designed to preserve the richness of your rug’s colours.

Flame Retardant Treatments

What fabrics can be treated with flame retardants? +
We can apply flame retardant treatments to curtains, upholstery, and other soft furnishings in line with safety standards.
Do you provide certification? +
Yes, we issue a certificate of compliance upon completion, which may be required for commercial or rental properties.

See What Our Clients are Saying

April 2025 5 stars

Top job from Mark, did the bedrooms, landing, and stairs, resulting in smelling amazing and looking like brand new. Additional bonus being not very damp so won't take long at all to dry. Have already recommended to multiple neighbours over WhatsApp. 100% will be using again.

April 2025 5 stars

Mark did a great job of cleaning our sofas, chairs & rug. Looking like new & smell great. Highly recommend.

January 2025 5 stars

Mark did a fantastic job for our end of tenancy clean. Super professional & polite. Highly recommend.

June 2024 5 stars

Mark came and cleaned my sofa and stairs and landing today and I am absolutely blown away. They both look brand new and the whole house smells amazing! In a busy house both the carpets and sofa get tired and marked quickly with pens, food and makeup from my teenagers and toddler and all the marks have gone!!!! Will definitely be using this company again to maintain. Thank you so much!

May 2024 5 stars

Had my sofa and carpets cleaned - brilliant service!

May 2024 5 stars

Mark recently cleaned our oven and carpets throughout, he was very professional and done a fantastic job of both. We will definitely be using his services in the future and recommending him to our friends and family. Top work Mark and thank you very much.

May 2024 5 stars

Fantastic job, easy to work with. Would highly recommend

May 2024 5 stars

Used Mark for many years. Carpets, ovens, upholstered 3-piece, leather 3-piece suit.

Need to Book Some Cleaning?

Trusted local cleaners for carpets, upholstery, ovens and more – fast, friendly and professional.

Request a Quote

Our Professional Cleaning Services

At Keeley’s Cleaning Services, we offer a comprehensive range of specialist cleaning solutions for your home. Whether it’s carpets, floors, ovens or upholstery, our expert team delivers outstanding results with care and precision.

Carpet Cleaning

Carpet Cleaning

Our expert carpet cleaning service uses high-powered hot water extraction to penetrate deep into the fibres, effectively removing embedded dirt, stubborn stains, and allergens. This method not only restores the original vibrancy of your carpets but also improves indoor air quality, creating a fresher, healthier home environment. Whether it's muddy footprints, pet accidents, or years of wear, we leave your carpets looking and feeling renewed.

Find out more
Upholstery Cleaning

Upholstery Cleaning

Furniture endures daily use, which is why our upholstery cleaning service is designed to be both gentle and powerful. Using fabric-safe techniques and specialised products, we remove stains, dust, allergens and odours from sofas, armchairs, cushions, and more. Whether you're looking to refresh a much-loved heirloom or maintain a newer piece, our service helps preserve the life and appearance of your upholstery while making your living space cleaner and more inviting.

Find out more
Hard Floor Cleaning

Hard Floor Cleaning

From everyday spills to ingrained grime, hard floors need more than just a mop to stay at their best. Our professional hard floor cleaning targets tiled, laminate, and stone floors, lifting stubborn dirt from grout lines and revitalising the natural texture of your surfaces. We even clean vertical surfaces like wall tiles for a complete room refresh, leaving your floors hygienic, slip-resistant, and gleaming with a renewed finish.

Find out more
Wood Floor Restoration

Wood Floor Restoration

Scratches, scuffs, and dullness are no match for our wood floor restoration service. We carefully sand away surface damage, then seal and refinish using premium products to enhance the grain and protect the wood. Whether you have oak, pine, or engineered flooring, we restore its original character and shine, extending its life and elevating the elegance of your space.

Find out more
Oven Cleaning

Oven Cleaning

Say goodbye to burnt-on food, grease build-up, and stubborn residue with our professional oven cleaning service. We use non-toxic, biodegradable products that are safe for your family and pets, allowing you to use your oven immediately after cleaning. From hobs and extractor fans to entire range cookers, we make your kitchen sparkle again — without any harsh chemical smells.

Find out more
Rug Cleaning

Rug Cleaning

Rugs can trap dust, allergens and bacteria deep within their fibres, especially in high-traffic areas. Our specialist rug cleaning service is designed for all styles, including delicate Persian and Oriental pieces. Using fibre-appropriate methods, we gently lift dirt while protecting colours and patterns, ensuring your rugs are thoroughly cleaned, revitalised, and safe for every room in the home.

Find out more
Curtain Cleaning

Curtain Cleaning

Removing curtains to clean them can be a hassle, which is why we clean them right where they hang. Our in-situ curtain cleaning service refreshes and sanitises your drapes without taking them down, eliminating dust, allergens, and odours while preserving delicate fabrics and linings. It’s an efficient, mess-free way to keep your window dressings fresh, safe, and beautifully maintained.

Find out more

Get in Touch

We can ensure reliability, low cost fares and most important, with safety and comfort in mind.

Keeley’s Cleaning Services covers homes and businesses throughout Guildford, Godalming, Weybridge, Woking and surrounding areas. For bookings or questions, just reach out.

Phone: 07891 282728
Email: info@keeleyscleaning.co.uk

Request a Quote